Customer Service Representative

Tactacam

United States

Remote

USD 20,457 - 29,136

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading outdoor products company is seeking a Customer Service Representative to provide exceptional remote support. You will leverage your technical skills to address customer inquiries and ensure satisfaction. This entry-level role requires shift flexibility and proficiency in technical issue resolution, alongside strong communication abilities. Full-time employment with training provided, offering valuable experience in a dynamic environment.

Qualifications

Experience in remote work settings.
Ability to convey technical information clearly.
Shift flexibility, including weekends.

Responsibilities

Deliver top-tier technical support.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Ensure high customer satisfaction.
Collaborate with teams for issue resolution.
Maintain detailed records of customer interactions.
Adhere to company policies and procedures.
Efficiently manage a high volume of incoming calls.

Skills

Strong technical aptitude

Excellent communication skills

Proficiency in technical issue resolution

Customer-focused with strong problem-solving skills

Tools

Customer service software

Job description

Job Title

Customer Service Representative

Job Overview

As a Customer Service Representative at Tactacam LLC, you will play a key role in providing exceptional support for our diverse range of products, services, and advanced applications. Working remotely, you will be on the frontlines, leveraging your communication and troubleshooting skills to address technical inquiries and meet customer needs swiftly and expertly.

Responsibilities

Deliver top‑tier technical support.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Ensure high customer satisfaction.
Collaborate with teams for issue resolution.
Maintain detailed records of customer interactions.
Adhere to company policies and procedures.
Efficiently manage a high volume of incoming calls.

Requirements

Strong technical aptitude.
Proficiency in technical issue resolution.
Familiarity with customer service software.
High‑speed internet (50 Mbps download, 10 Mbps upload).
Excellent communication skills.
Ability to convey technical information clearly.
Remote troubleshooting experience.
Customer‑focused with strong problem‑solving skills.
Dedicated remote work environment.
Experience in remote work settings.
Shift flexibility, including weekends.

Hours & Schedule

Representative training lasts 30 days (Monday–Friday, 8:00 AM–4:30 PM CST) followed by a 2–4 week onboarding period on the same schedule. Upon completion, representatives transition to a late‑shift schedule of 9:30 AM–6:00 PM CST, Monday‑Friday. The role requires participation in a rotating Saturday schedule (8:00 AM–4:30 PM CST).

Pay & Location

Pay: $18.00 per hour
Location: Remote

Company Overview

Tactacam is a rapidly growing, market‑leading outdoor products and technology company with over 600,000 active customers worldwide. We offer exciting opportunities for career growth and personal development in an environment of innovation, adventure, and limitless possibilities.

Seniority Level