Entry-Level Security Services Support Specialist

EarthCam; Upper Saddle River (NJ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental/Vision insurance

401(k) plan

Paid time off

Meals provided

Team events

Job summary

EarthCam is seeking an Entry-Level Security Services Support Coordinator to assist clients using EarthCam's security camera and video monitoring solutions. This role serves as a key link between customers, engineering, sales, and field services to ensure systems are properly configured and issues diagnosed.

You will review security footage, troubleshoot hardware, software, and network-related problems, assist with system setup and product usage, and document complex problems for escalation.

Qualifications

• Bachelor's degree is preferred.
• Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems).
• Basic understanding of data analysis and reporting.
• Exposure to or understanding of vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Review security footage to diagnose issues and verify events.
• Troubleshoot hardware, software, and network-related problems.
• Assist with system setup and product usage for customers.
• Escalate complex issues with detailed technical documentation.
• Provide clear, responsive support to customers and coordinate with engineering, sales, and field services.

Skills

Customer-focused

Technical troubleshooting

Documentation

Communication skills

Education

Bachelor's degree preferred

Tools

CCTV systems

Job description

EarthCam is seeking an Entry-Level Security Services Support Coordinator to assist clients using EarthCam's security camera and video monitoring solutions. This role serves as a key link between customers, engineering, sales, and field services to ensure systems are properly configured and issues diagnosed.

You will review security footage, troubleshoot hardware, software, and network-related problems, assist with system setup and product usage, and document complex problems for escalation.