Entry-Level Tech Support & Customer Experience

GPS Insight, LLC; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Full Health Benefits (Health, Vision, 

Dental

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Job summary

GPS Insight is seeking an entry-level Customer Experience Associate to support customers using our fleet management software, hardware, and SaaS solutions. You will handle inquiries via phone, chat, and email, assist with setup and navigation, and guide users through troubleshooting steps to achieve quick resolutions.

The role blends customer service with technical support, ideal for someone who enjoys helping people learn new technology and delivering a positive experience.

Qualifications

• Entry-level candidates welcome.
• 1+ year of experience in customer service, technical support, help desk, or customer-facing role preferred.
• Strong written and verbal communication skills.
• Comfortable using computers, web applications, CRM systems, and support tools.
• Ability to learn software platforms, SaaS products, and connected hardware devices.

Responsibilities

• Provide customer support and technical support via phone, live chat, and email.
• Troubleshoot software and hardware issues related to GPS Insight products.
• Assist customers with basic setup, configuration, installation, and product navigation.
• Guide customers through troubleshooting steps and issue resolution.
• Deliver excellent customer service and customer experience during every interaction.
• Identify customer needs and suggest relevant product features, services, or upgrades.
• Communicate clearly and professionally about solutions, troubleshooting steps, and next actions.
• De-escalate customer concerns through active listening, empathy, and problem solving.

Skills

Customer service

Troubleshooting

Communication

Time management

Tools

CRM systems

Support tools

MS Office

Google Workspace

Job description

GPS Insight is seeking an entry-level Customer Experience Associate to support customers using our fleet management software, hardware, and SaaS solutions. You will handle inquiries via phone, chat, and email, assist with setup and navigation, and guide users through troubleshooting steps to achieve quick resolutions.

The role blends customer service with technical support, ideal for someone who enjoys helping people learn new technology and delivering a positive experience.