Entry-Level Video Surveillance Support Coordinator

EarthCam, Inc.; Upper Saddle River (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance (company-paid)

401(k) plan with matching

Paid time off & holidays

Breakfasts, lunches, snacks

Job summary

You’ll review footage, troubleshoot hardware/software/network issues, assist with setup, and escalate complex problems with detailed documentation, building expertise in video surveillance and customer success.

Qualifications

• Bachelor’s degree is preferred.
• Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems).
• Basic understanding of data analysis and reporting.
• Exposure to or understanding of vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Provide first-level customer support for EarthCam’s security camera and monitoring products.
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues.
• Review security footage and system data to help identify and resolve common problems.
• Escalate complex technical issues to senior support or engineering teams with clear documentation.
• Support customer onboarding, basic system setup, and product walkthroughs.
• Work with Field Services to ensure installations meet basic technical and performance standards.
• Document support cases, solutions, and processes in internal systems.
• Learn product features and best practices to continuously improve support quality.

Skills

Data analysis

Vendor management

Security protocols

Education

Bachelor’s degree (preferred)

Tools

CCTV systems

Job description

You’ll review footage, troubleshoot hardware/software/network issues, assist with setup, and escalate complex problems with detailed documentation, building expertise in video surveillance and customer success.