Entry-Level Customer Support Specialist – Inquiries

Youngwilliam; Livonia (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Youngwilliam in Livonia, MI is seeking a CSR 1 to interact with customers, provide information about programs and services, and document inquiries in a contact center setting.

The role requires a high school diploma and experience in a call center with proficiency in Microsoft Office; strong communication and problem-solving skills are essential for success in this full-time position.

Qualifications

• High school diploma or equivalent is required.
• Experience in a call center and using Microsoft Office products preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Responds to customer inquiries by phone, IVR, or web portal about programs and services.
• Records customer interactions and transactions with accuracy.
• Follows standard operating procedures to ensure consistency.
• Addresses inquiries and resolves problems; refers unresolved issues to appropriate departments.
• Communicates with supervisor about needs or concerns.
• Maintains regular and timely attendance.
• Other duties as assigned.

Skills

Call center experience

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Youngwilliam in Livonia, MI is seeking a CSR 1 to interact with customers, provide information about programs and services, and document inquiries in a contact center setting.

The role requires a high school diploma and experience in a call center with proficiency in Microsoft Office; strong communication and problem-solving skills are essential for success in this full-time position.