Career Services Assistant — Customer Support & Outreach

Mwse; Ann Arbor (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Holidays

Retirement Benefit with a 4% Employer

Paid Time Off

Employee Assistance Program

Job summary

Michigan Works! Southeast in Ann Arbor, MI is seeking a Customer Service Assistant to provide clerical support, data entry, and assist with reports and resumes for job seekers. This on-site role involves handling customer inquiries, coordinating with partners, and supporting events at the service center.

The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office. We offer a full-time, non-exempt schedule and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; an associate degree or specialized training preferred.
• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
• At least 1 year of office experience in workforce, education, or human services.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent customer service to all internal and external customers.
• Assist UI claimants in registering for work as required by the UIA, including CI page in Pure Michigan Talent Connect.
• Ensure compliance with UI work requirements.
• Comply with Wagner-Peyser Act regulations and Employment Services policies.
• Enter data into multiple databases and register customers in data tracking systems.
• Develop and download customized reports according to customer, employer or management needs.
• Provide administrative assistance to staff and assist with correspondence and reports.
• Coordinate data information sharing with the data specialist.
• Assist with follow-up activities including contacting customers to determine employment status and service needs.
• Identify customer needs and direct them to relevant activities within the service center.

Skills

Office experience

Excellent communication

Interpersonal skills

Education

High school diploma or equivalent

Associates or specialized business training preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Michigan Works! Southeast in Ann Arbor, MI is seeking a Customer Service Assistant to provide clerical support, data entry, and assist with reports and resumes for job seekers. This on-site role involves handling customer inquiries, coordinating with partners, and supporting events at the service center.

The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office. We offer a full-time, non-exempt schedule and a comprehensive benefits package.