Customer Service Specialist – State Programs Expert

YoungWilliams; Yazoo City (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams is seeking a Customer Service Representative in Yazoo City, MS to handle incoming calls, provide accurate information, and document interactions. The role requires excellent communication, confidentiality, and reliable attendance in a public service environment.

The CSR will navigate multiple computer screens, offer helpful guidance on state programs, and maintain timely records to ensure high-quality service for internal and external customers.

Qualifications

• Responds to incoming calls from customers, staff, and others.
• Provides friendly and helpful information to callers and stakeholders.
• Navigates multiple computer screens to provide correct information quickly.
• Documents customer contacts accurately in the automated system.
• Maintains confidentiality of State information.
• Practices active listening to determine inquiries.
• Delivers current information to the public.
• Maintains regular and timely attendance.
• Other duties as assigned.

Responsibilities

• Responds to incoming calls and provides information to customers.
• Keeps accurate records of customer contacts in the system.
• Ensures confidentiality of information in state systems.
• Demonstrates active listening to assess inquiries.
• Provides up-to-date information to the public.
• Arrives on time and maintains attendance.
• Performs additional duties as assigned.

Skills

Active listening

Customer service

Typing

Education

High School Diploma or equivalent

Job description

YoungWilliams is seeking a Customer Service Representative in Yazoo City, MS to handle incoming calls, provide accurate information, and document interactions. The role requires excellent communication, confidentiality, and reliable attendance in a public service environment.

The CSR will navigate multiple computer screens, offer helpful guidance on state programs, and maintain timely records to ensure high-quality service for internal and external customers.