Customer Experience Specialist - Call Center

Youngwilliams Pc; Yazoo City (MS); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Youngwilliams Pc in Yazoo City, MS seeks a Customer Service Representative to answer calls from the public and state staff, provide accurate information about state programs, and deliver courteous, professional service.

The CSR will navigate multiple computer screens, document interactions in the system, maintain confidentiality, and ensure timely attendance. High school diploma required; two years of contact center experience preferred; typing at least 30 words per minute.

Qualifikationen

• Responds to incoming calls from customers, staff, and other individuals.
• Provides friendly and helpful information to callers and other stakeholders.
• Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe.
• Is accountable for accurate and timely documentation of customer contact in the automated system.
• Ensures the confidentiality of all information contained in the State’s computer systems.
• Practices active listening skills to determine the nature of customer inquiries.
• Provides current information to the public.
• Regular and timely attendance.
• Other duties as assigned.

Aufgaben

• Answer incoming calls and provide accurate information to customers and staff.
• Guide callers to state programs and resources with courtesy.
• Navigate multiple screens to retrieve information quickly.
• Document all customer contact accurately in the system.
• Maintain confidentiality of state information.
• Practice active listening to identify customer needs.
• Share up-to-date information with the public.
• Maintain regular and punctual attendance.
• Perform other duties as assigned.

Kenntnisse

Excellent diction

Strong grammar

Articulation

Computer literacy

Customer service skills

Active listening

Typing proficiency

Ausbildung

High School Diploma or equivalent

Tools

MS Windows & Office

Jobbeschreibung

Youngwilliams Pc in Yazoo City, MS seeks a Customer Service Representative to answer calls from the public and state staff, provide accurate information about state programs, and deliver courteous, professional service.

The CSR will navigate multiple computer screens, document interactions in the system, maintain confidentiality, and ensure timely attendance. High school diploma required; two years of contact center experience preferred; typing at least 30 words per minute.