CSR 1

Youngwilliam; Livonia (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Youngwilliam in Livonia, MI is seeking a CSR 1 to interact with customers, provide information about programs and services, and document inquiries in a contact center setting.

The role requires a high school diploma and experience in a call center with proficiency in Microsoft Office; strong communication and problem-solving skills are essential for success in this full-time position.

Qualifications

• High school diploma or equivalent is required.
• Experience in a call center and using Microsoft Office products preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Responds to customer inquiries by phone, IVR, or web portal about programs and services.
• Records customer interactions and transactions with accuracy.
• Follows standard operating procedures to ensure consistency.
• Addresses inquiries and resolves problems; refers unresolved issues to appropriate departments.
• Communicates with supervisor about needs or concerns.
• Maintains regular and timely attendance.
• Other duties as assigned.

Skills

Call center experience

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR 1

MI Wayne - Operations Regular Full-Time Customer Service Livonia, MI, US

Summary of Position

The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

• Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
• Follows standard operating procedures to ensure consistency and accuracy
• Addresses customers’ inquiries and resolves problems to ensure that appropriate changes are made
• Refers unresolved customer grievances to designated departments for further investigation
• Communicates with supervisor regarding any potential needs or concerns
• Regular and timely attendance
• Other duties as assigned

Required Education

• High School diploma or equivalent is required

Required Experience

Professional experience using Microsoft Office products. Call center experience required.