Entry-Level Customer Support & Service Coordinator

HRS Talent Solutions; Charlotte (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to support day-to-day customer service activities with strong communication, organization, and follow-through in a professional office setting.

This entry-level role emphasizes responding to routine inquiries, updating records, coordinating services, and maintaining accurate information while contributing to a responsive, service-focused team environment.

Qualifications

• Reliable transportation to and from the workplace, if required.
• Strong communication skills and professional customer-facing manner.
• Ability to stay organized and manage routine support tasks consistently.
• Professional attitude and dependable work habits.
• Ability to follow established service processes and handle information accurately.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests.
• Respond to customer inquiries in a professional and timely manner.
• Maintain and update customer information in internal systems and records.
• Help track service issues, follow-up items, and customer communication.
• Support coordination between customers and internal team members as needed.
• Assist with service-related documents, updates, and routine administrative tasks.
• Help maintain accurate records and organized customer support workflows.
• Contribute to a professional, responsive, and service-focused work environment.

Skills

Customer service

Communication

Organization

Records management

Tools

Email

Spreadsheets

CRM system

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to support day-to-day customer service activities with strong communication, organization, and follow-through in a professional office setting.

This entry-level role emphasizes responding to routine inquiries, updating records, coordinating services, and maintaining accurate information while contributing to a responsive, service-focused team environment.