Entry-Level Customer Support & Service Coordinator

Hrstalentsolutions; Charlotte (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Hrstalentsolutions in Charlotte, NC is seeking a Customer Service Assistant to support daily customer service activities and coordinate service tasks. This entry-level role emphasizes strong communication, organization, and follow-through within a professional office environment.

The position involves handling routine inquiries, updating records, and assisting the team with service-related documentation and administrative tasks.

Qualifications

• Strong communication skills and professional customer-facing manner.
• Ability to stay organized and manage routine support tasks consistently.
• Reliable transportation to and from the workplace, if required.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests.
• Respond to customer inquiries in a professional and timely manner.
• Maintain and update customer information in internal systems and records.
• Help track service issues, follow-up items, and customer communication.
• Support coordination between customers and internal team members as needed.
• Assist with service-related documents, updates, and routine administrative tasks.
• Help maintain accurate records and organized customer support workflows.
• Contribute to a professional, responsive, and service-focused work environment.

Skills

Customer service

Communication

Organization

Time management

Professional demeanor

Tools

CRM software

Microsoft Excel

Email/Office apps

Job description

Hrstalentsolutions in Charlotte, NC is seeking a Customer Service Assistant to support daily customer service activities and coordinate service tasks. This entry-level role emphasizes strong communication, organization, and follow-through within a professional office environment.

The position involves handling routine inquiries, updating records, and assisting the team with service-related documentation and administrative tasks.