Customer Care & Scheduling Coordinator

Grandbayelectric; Grand Rapids (MI); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with company match

Paid time off and holidays

Life insurance

Employee Assistance Program

Job summary

Grand Bay Electric in Grand Rapids, MI is seeking a Customer Service Representative/Administrative Assistant to join our award-winning team. This full-time role handles inbound and outbound calls, schedules service appointments, and assists with essential office tasks to keep customers and operations running smoothly.

You will thrive in a fast-paced environment, enjoy problem solving, and deliver excellent service while supporting dispatchers and field technicians.

Qualifications

• Strong communication skills on phone and written communications.
• Highly organized and detail-oriented.
• Proficient with Microsoft Office and quick to learn new systems.
• Problem-solving mindset with customer focus.
• Ability to collaborate with teams and work independently.
• Experience scheduling and dispatching in the field.

Responsibilities

• Handle inbound and outbound calls and schedule appointments.
• Assist with administrative duties to ensure seamless service.
• Schedule generator maintenance calls and notify customers.
• Collect payments on completed services.
• Coordinate daily schedules considering geography and technician skills.
• Manage office inventory and inbound/outbound mail.
• Support sales by scheduling follow-up appointments.
• Follow up with customers after service to gather feedback.

Skills

Customer service

Excellent communication

Detail-oriented

Tech-savvy

Problem-solving

Team player

Dispatcher experience

Tools

Microsoft Office

Job description

Grand Bay Electric in Grand Rapids, MI is seeking a Customer Service Representative/Administrative Assistant to join our award-winning team. This full-time role handles inbound and outbound calls, schedules service appointments, and assists with essential office tasks to keep customers and operations running smoothly.

You will thrive in a fast-paced environment, enjoy problem solving, and deliver excellent service while supporting dispatchers and field technicians.