Customer Support & Dispatch Specialist

Mr. Electric; Town of Florida (NY); On-site; USD 18,000 - 30,000; Full time

Job summary

Mr. Electric is seeking a Customer Service Representative to be a key member of the team.

You will handle service requests, manage incoming calls, and coordinate electrician routes to customer locations, while upholding our values of respect, integrity, and customer focus. You are self-motivated, able to handle a variety of situations, with strong written and verbal communication skills and attention to detail.

Qualifications

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently

Responsibilities

• Receive incoming calls in professional and courteous manner
• Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Skills

Admin experience

Communication

Data entry

Team player

Job description

Mr. Electric is seeking a Customer Service Representative to be a key member of the team.

You will handle service requests, manage incoming calls, and coordinate electrician routes to customer locations, while upholding our values of respect, integrity, and customer focus. You are self-motivated, able to handle a variety of situations, with strong written and verbal communication skills and attention to detail.