Customer Care & Scheduling Coordinator

Grand Bay Electric; Grand Rapids (MI); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k with Company Match

Paid Time Off and Holidays

Life Insurance

Job summary

Grand Bay Electric in Grand Rapids is seeking a Customer Service Representative/Administrative Assistant to join a fast-paced team. You will handle inbound and outbound calls, schedule electrical and plumbing service appointments, and provide essential administrative support to keep customers satisfied.

Ideal candidates are organized, detail-oriented, and comfortable with Microsoft Office. The role offers strong benefits and a collaborative work environment in our award-winning company.

Qualifications

• Excellent communication skills and phone etiquette.
• Organized and detail-oriented with multitasking ability.
• Proficient with Microsoft Office and ability to learn new systems.
• Problem-solver who delivers quality service.

Responsibilities

• Answer inbound calls and make outbound calls to assist customers.
• Schedule service appointments and coordinate with technicians.
• Assist with administrative tasks to keep operations running smoothly.
• Support sales efforts by scheduling follow-ups and lead conversions.

Skills

Customer service

Scheduling

Administrative support

Communication

Tools

Microsoft Office

Job description

Grand Bay Electric in Grand Rapids is seeking a Customer Service Representative/Administrative Assistant to join a fast-paced team. You will handle inbound and outbound calls, schedule electrical and plumbing service appointments, and provide essential administrative support to keep customers satisfied.

Ideal candidates are organized, detail-oriented, and comfortable with Microsoft Office. The role offers strong benefits and a collaborative work environment in our award-winning company.