Entry-Level Customer Strategy & Platforms Consultant

West Monroe; San Francisco (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within the Technology & Experience Practice. As a Consultant, you will work with clients across industries to improve customer and employee experience through strategy, process design, operating models, and technology enablement.

You will gain hands-on experience in customer strategy, data analysis, and platform configuration, translating business needs into platform-enabled solutions that boost

Qualifications

• Bachelor's degree in progress with expected graduation between December 2026 and August 2027.
• Minimum GPA of 3.0.
• Legally authorized to work in the United States without sponsorship.
• Reside within 50 miles of assigned office; hybrid work model.
• Willing to travel up to 50%; travel expenses covered.
• Experience integrating AI tools into day-to-day workflows to enhance productivity.

Responsibilities

• Develop and deliver business and technology solutions that improve customer experience and performance across marketing, sales, commerce, and customer service functions.
• Conduct customer, market, operational, and data analysis to identify trends, pain points, opportunities, and insights that support strategic recommendations.
• Engage with client stakeholders to understand needs, gather requirements, and define desired business outcomes.
• Support the development of customer strategies, experience roadmaps, operating models, and technology-enabled transformation plans.
• Participate in client workshops to assess current-state experiences and design future-state processes and journeys.

Skills

Analytical thinking

Written communication

Team collaboration

Adaptability

AI tools experience

Education

Bachelor’s degree in progress

Job description

West Monroe is seeking entry-level Consultants to join our Customer Strategy & Platforms team within the Technology & Experience Practice. As a Consultant, you will work with clients across industries to improve customer and employee experience through strategy, process design, operating models, and technology enablement.

You will gain hands-on experience in customer strategy, data analysis, and platform configuration, translating business needs into platform-enabled solutions that boost