Customer Service & Billing Specialist

LHH; Montebello (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K plan

Paid Sick Leave

Job summary

A leading recruitment agency is seeking a Customer Service Specialist in Montebello, California. The ideal candidate will have excellent communication and problem-solving skills, proficiency in Excel, and experience in customer service. This role involves interacting with customers, processing inquiries, and maintaining records. Benefits include comprehensive medical coverage and a flexible 401K plan.

Qualifications

• Excellent communication skills in both verbal and written forms.
• Strong attention to detail and organizational ability.
• Proficiency in Excel and comfort with numbers and data.
• Math and problem-solving skills for handling billing and quotes.
• Prior experience in customer service is preferred.

Responsibilities

• Respond promptly to customer inquiries via calls, emails, and messages.
• Process service requests and billing questions accurately.
• Maintain detailed and organized customer records.
• Collaborate with teams to resolve customer issues.
• Use Excel to track and analyze customer data.

Skills

Excellent communication skills

Strong attention to detail

Proficiency in Excel

Math and problem-solving skills

Prior experience in customer service

Job description

A leading recruitment agency is seeking a Customer Service Specialist in Montebello, California. The ideal candidate will have excellent communication and problem-solving skills, proficiency in Excel, and experience in customer service. This role involves interacting with customers, processing inquiries, and maintaining records. Benefits include comprehensive medical coverage and a flexible 401K plan.