Entry-Level Customer Service Specialist

Service Experts LLC; Scarborough (ME); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Service Experts LLC is seeking an entry-level Customer Service Representative in Scarborough, ME to assist with routine customer inquiries, route calls, and support scheduling and dispatching. You will work under supervision to maintain customer records and resolve issues via phone, email, or chat.

The role requires strong communication, multitasking, and a customer-focused approach to deliver timely information and services. Previous HVAC industry knowledge is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• 0–2 years experience in customer service or related role preferred.
• Excellent communication and interpersonal skills; able to handle multiple tasks.

Responsibilities

• Answer incoming calls and route to appropriate person; provide information to customers.
• Maintain good customer relations and ensure calls meet company standards.
• Resolve customer concerns via phone, email, chat; research and escalate when needed.

Skills

Customer service

Phone support

Communication

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

Call monitoring software

Job description

Service Experts LLC is seeking an entry-level Customer Service Representative in Scarborough, ME to assist with routine customer inquiries, route calls, and support scheduling and dispatching. You will work under supervision to maintain customer records and resolve issues via phone, email, or chat.

The role requires strong communication, multitasking, and a customer-focused approach to deliver timely information and services. Previous HVAC industry knowledge is a plus but not required.