Entry-Level Customer Service Agent — HVAC Support

Service Experts Heating & AC LLC; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative to support routine calls, billing inquiries, scheduling, and general product questions. The role works under supervision and requires strong communication with customers and colleagues.

You will maintain customer records, assist dispatch, and help ensure timely and accurate service delivery while upholding company standards.

Qualifications

• High school diploma or equivalent is required.
• Experience with computers and administrative systems is preferred.
• Strong customer-service, communication, and interpersonal skills.

Responsibilities

• Answer incoming calls and route or assist customers.
• Resolve customer issues by researching and providing solutions.
• Update customer records and disposition calls in the system.
• Coordinate with Sales/Service to improve scheduling and response times.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma / GED

Tools

Computers

Job description

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative to support routine calls, billing inquiries, scheduling, and general product questions. The role works under supervision and requires strong communication with customers and colleagues.

You will maintain customer records, assist dispatch, and help ensure timely and accurate service delivery while upholding company standards.