Junior Customer Support Specialist - Scheduling & Calls

Service Experts LLC; Richardson (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Richardson, TX seeks an entry-level Customer Service Representative I. You will handle incoming calls, update customer records, and assist with scheduling and dispatching to ensure timely service.

The role focuses on building customer relationships and resolving routine inquiries under supervision. Ideal candidates have a high school diploma and 0–2 years in customer-facing roles, with solid communication and multitasking abilities in a fast-paced

Qualifications

• High school diploma or equivalent with 0–2 years experience in customer service or similar.
• Experience or training using computers and related office systems.

Responsibilities

• Answer incoming calls from customers and route to appropriate person.
• Maintain customer records and update account information.
• Resolve customer concerns via phone, email, chat; provide scheduling help and product/service information.
• Communicate status of service calls to customers; assist with dispatching as needed.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Time management

Multitasking

Education

High School Diploma/GED

Tools

Computers & administrative software

Job description

Service Experts Heating & Air Conditioning in Richardson, TX seeks an entry-level Customer Service Representative I. You will handle incoming calls, update customer records, and assist with scheduling and dispatching to ensure timely service.

The role focuses on building customer relationships and resolving routine inquiries under supervision. Ideal candidates have a high school diploma and 0–2 years in customer-facing roles, with solid communication and multitasking abilities in a fast-paced