Customer Service Specialist I — One-Call Resolution Focus

2240 Service Experts Heating & AC LLC; South Carolina; On-site; USD 30,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative to handle customer service requests, appointment bookings, and billing inquiries with professionalism. The role supports day-to-day operations of the Center and coordinates with Sales and Service teams to improve scheduling and response times.

The position requires a high school diploma and 2+ years in customer service, with strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years experience in customer service or similar role.
• Experience with computers and office systems.
• Ability to multi-task in a fast-paced environment.
• Excellent customer-service, communication, and interpersonal skills.
• Ability to work effectively in team and independently.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Maintain good customer relations and ensure calls meet standards.
• Resolve customer concerns via phone, email, chat, or billing questions.
• Update customer records and disposition calls in software.
• Assist with scheduling, dispatch, and service coordination as needed.
• Communicate service call status to customers and teams.

Skills

Customer service

Phone handling

Multi-tasking

Communication

Interpersonal skills

Problem solving

Education

High School Diploma/GED

Job description

Service Experts Heating & Air Conditioning is seeking a Customer Service Representative to handle customer service requests, appointment bookings, and billing inquiries with professionalism. The role supports day-to-day operations of the Center and coordinates with Sales and Service teams to improve scheduling and response times.

The position requires a high school diploma and 2+ years in customer service, with strong communication and multitasking abilities in a fast-paced environment.