Customer Service Specialist II | Scheduling & Billing

Service Experts Heating & AC LLC; Merrifield (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Training and development opportunities

Job summary

Service Experts Heating & AC LLC is seeking a Customer Service Representative to manage calls, schedule appointments, and handle billing inquiries with professionalism. You will resolve issues with one-call resolution and maintain accurate customer records.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and the ability to multitask in a dynamic environment. We offer comprehensive benefits and opportunities for growth in a nationwide HVAC leader.

Qualifications

• 2+ years of experience in customer-facing roles.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and route to the appropriate person.
• Handle customer concerns, complaints, and questions via phone, email, and chat.
• Update and maintain accurate customer records.
• Assist with scheduling, dispatch, and billing inquiries as needed.

Skills

Customer service

Communication

Multitasking

Time management

Education

High School Diploma/GED

Tools

Call monitoring software

Job description

Service Experts Heating & AC LLC is seeking a Customer Service Representative to manage calls, schedule appointments, and handle billing inquiries with professionalism. You will resolve issues with one-call resolution and maintain accurate customer records.

Ideal candidates have 2+ years in customer-facing roles, strong communication, and the ability to multitask in a dynamic environment. We offer comprehensive benefits and opportunities for growth in a nationwide HVAC leader.