Customer Experience Specialist I

Service Experts Heating & AC LLC; Duluth (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Service Experts Heating & AC LLC is seeking a Customer Service Specialist to handle calls, inquiries, and billing questions with high courtesy to resolve issues on first contact. You will book appointments, assist dispatch, update customer records, and maintain knowledge of our HVAC products and services.

Key qualifications include 2+ years in customer service, strong communication, multitasking, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED with 2+ years in customer service.
• Experience using computers and administrative software.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming calls from customers and route to appropriate person.
• Resolve customer issues, complaints, and billing inquiries by phone, email, or chat.
• Update customer records and dispositions calls in call monitoring software.
• Assist dispatching and coordinate with Sales/Service team to improve scheduling.
• Communicate service status to customers and maintain knowledge of products and services.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Decision making

Problem solving

Education

High School Diploma/GED

Tools

Call monitoring software

Job description

Service Experts Heating & AC LLC is seeking a Customer Service Specialist to handle calls, inquiries, and billing questions with high courtesy to resolve issues on first contact. You will book appointments, assist dispatch, update customer records, and maintain knowledge of our HVAC products and services.

Key qualifications include 2+ years in customer service, strong communication, multitasking, and the ability to work in a fast-paced environment.