Customer Experience Coordinator – Entry Level

Ingersoll Rand; Payson (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking a Customer Experience Associate in Quincy, IL or Springfield, MO or Sedalia, MO. This entry-level role supports customer transactions, order processing, and communication.

You will learn processes, systems such as SAP, and product knowledge while delivering accurate, responsive service. The ideal candidate is customer-focused and detail-oriented, with a path to grow in quotations, order entry, and delivery coordination.

Qualifications

• HS Diploma or GED required.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Support customer transactions, quotations, order entry, and delivery coordination under guidance.
• Respond to basic customer inquiries and provide updates on order status and delivery schedules.
• Escalate customer issues to appropriate team members for resolution.
• Collaborate with internal teams to support order processing and customer requests.
• Follow established processes, standard work, and SOPs to complete daily tasks.
• Maintain accurate data entry and documentation within SAP and other systems.
• Utilize tools and systems to track orders and assist with customer communication.
• Identify questions or issues and seek guidance to ensure accurate resolution.
• Participate in onboarding, training, and continuous learning to build product and process knowledge.
• Support team initiatives and contribute to a positive and collaborative work environment.

Skills

Communication skills

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ingersoll Rand is seeking a Customer Experience Associate in Quincy, IL or Springfield, MO or Sedalia, MO. This entry-level role supports customer transactions, order processing, and communication.

You will learn processes, systems such as SAP, and product knowledge while delivering accurate, responsive service. The ideal candidate is customer-focused and detail-oriented, with a path to grow in quotations, order entry, and delivery coordination.