Entry-Level Customer Experience Coordinator | Growth Perks

Mohawk Industries; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries in Dallas, TX, seeks an entry-level Customer Experience Coordinator to support customer inquiries, resolve issues, and process orders while gaining knowledge across the department.

The role emphasizes communication, organization, and reliable service, with opportunities to contribute to initiatives enhancing customer satisfaction and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 0-2 years’ relevant experience in a customer-facing role.
• Strong communication and organizational skills required.

Responsibilities

• Execute daily tasks related to customer experience including calls and order processing.
• Respond promptly to inquiries via phone, email, and chat.
• Resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Maintain accurate records of interactions and resolutions.
• Support warehouse and inventory tasks as needed.

Skills

Communication skills

Problem solving

Organizational skills

Microsoft Office Suite

Education

Bachelor’s degree or equivalent

0-2 years’ relevant experience

Tools

Microsoft Office Suite

Job description

Dal-Tile, a subsidiary of Mohawk Industries in Dallas, TX, seeks an entry-level Customer Experience Coordinator to support customer inquiries, resolve issues, and process orders while gaining knowledge across the department.

The role emphasizes communication, organization, and reliable service, with opportunities to contribute to initiatives enhancing customer satisfaction and cross-functional collaboration.