CUSTOMER EXPERIENCE COORDINATOR

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401k Match

Employee Discounts

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. is seeking an entry-level Customer Experience Coordinator to handle inquiries, process orders, and support customer satisfaction initiatives. You will perform administrative tasks and coordinate communications across channels.

The role requires a Bachelor’s degree in a related field and 0–2 years of relevant experience. Strong communication and organizational skills, plus MS Office proficiency, are essential for success.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.
• Proficient with Microsoft Office Suite and basic data entry.

Responsibilities

• Execute daily tasks and administration related to customer experience, including calls, orders, delivery status, claims, and POs.
• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve issues and provide timely solutions to customers.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May assist with warehouse and inventory tasks as needed.
• Maintain accurate records of customer interactions and resolutions.

Skills

Customer service

Communication

Organizational skills

Multitasking

Time management

Problem solving

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

The Customer Experience Coordinator is an entry-level contributor that works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Duties and Responsibilities of the Position:

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Required Experience and Education:

• Bachelors degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Examples include:

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type: Professional Opportunities

Req ID 95840