CUSTOMER EXPERIENCE COORDINATOR

Mohawk Industries; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries in Dallas, TX, seeks an entry-level Customer Experience Coordinator to support customer inquiries, resolve issues, and process orders while gaining knowledge across the department.

The role emphasizes communication, organization, and reliable service, with opportunities to contribute to initiatives enhancing customer satisfaction and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 0-2 years’ relevant experience in a customer-facing role.
• Strong communication and organizational skills required.

Responsibilities

• Execute daily tasks related to customer experience including calls and order processing.
• Respond promptly to inquiries via phone, email, and chat.
• Resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Maintain accurate records of interactions and resolutions.
• Support warehouse and inventory tasks as needed.

Skills

Communication skills

Problem solving

Organizational skills

Microsoft Office Suite

Education

Bachelor’s degree or equivalent

0-2 years’ relevant experience

Tools

Microsoft Office Suite

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Customer Experience Coordinator is an entry-level contributor that works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Duties And Responsibilities Of The Position

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Required Experience And Education

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

Competencies

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.