Customer Experience Coordinator — Start Your CX Career

Mohawk Industries; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company match on 401k

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, part of Mohawk Industries, seeks an entry-level Sr Customer Experience Coordinator in Dallas to handle inquiries, resolve issues, and support order processing and delivery status. This role emphasizes proactive communication, documentation, and cross-team collaboration in a busy office environment.

Qualifications include a Bachelor's degree or equivalent, and 0–2 years of relevant experience. The position is in-office, Monday to Friday, with standard business hours and strong emphasis

Qualifications

• Bachelor's degree or equivalent education/experience.
• 0–2 years of relevant experience.
• Proficient with Microsoft Office Suite products.

Responsibilities

• Handle daily customer interactions via calls, emails, and chat.
• Process orders and entry, monitor delivery status and claims.
• Coordinate with customers and internal teams to provide timely resolutions.
• Maintain accurate records of interactions and resolutions.
• Provide basic analysis and apply standard procedures to solve problems.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Dal-Tile, part of Mohawk Industries, seeks an entry-level Sr Customer Experience Coordinator in Dallas to handle inquiries, resolve issues, and support order processing and delivery status. This role emphasizes proactive communication, documentation, and cross-team collaboration in a busy office environment.

Qualifications include a Bachelor's degree or equivalent, and 0–2 years of relevant experience. The position is in-office, Monday to Friday, with standard business hours and strong emphasis