Entry-Level Customer Experience Associate: Orders & Delivery

Ingersoll Rand; Quincy Township (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand's Quincy, IL or Bentleyville, PA locations are seeking a Customer Experience Associate. The role supports customer transactions, quotations, order entry, and delivery coordination while learning SAP-based processes and product knowledge in a team setting.

You will grow through training, onboarding, and hands-on experience, developing accuracy, responsiveness, and cross-functional collaboration in daily responsibilities.

Qualifications

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to handle internal and external contacts in a positive, assertive, and effective manner.

Responsibilities

• Support customer transactions, including quotations, order entry, and delivery coordination under guidance.
• Respond to basic customer inquiries and provide updates on order status and delivery schedules.
• Escalate customer issues to appropriate team members for resolution.
• Collaborate with internal teams to support order processing and customer requests.
• Follow established processes, standard work, and SOPs to complete daily tasks.
• Maintain accurate data entry and documentation within SAP and other systems.
• Utilize tools to track orders and communicate with customers.
• Identify questions or issues and seek guidance to ensure accurate resolution.
• Participate in onboarding, training, and continuous learning to build product and process knowledge.
• Support team initiatives and contribute to a positive and collaborative work environment.

Skills

Communication skills

Microsoft Office

Customer service mindset

Education

High school diploma

Tools

SAP

Job description

Ingersoll Rand's Quincy, IL or Bentleyville, PA locations are seeking a Customer Experience Associate. The role supports customer transactions, quotations, order entry, and delivery coordination while learning SAP-based processes and product knowledge in a team setting.

You will grow through training, onboarding, and hands-on experience, developing accuracy, responsiveness, and cross-functional collaboration in daily responsibilities.