Entry-Level Collision Estimator & Concierge

AutoNation; Marietta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental and vision plans

Employee purchase discounts

Job summary

AutoNation in Marietta, GA seeks a Collision Concierge to greet customers, discuss repairs, document needs, and coordinate with the collision center. You will help customers understand repairs, pricing, and timelines.

The role emphasizes exceptional service, clear communication, and attention to detail, with growth potential into roles like Collision Estimator or Service Advisor. A valid driver’s license is required.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Strong communication, interpersonal, and organizational skills.
• Detail-oriented and goal-driven.
• Sales or retail experience preferred but not required.

Responsibilities

• Greet customers and discuss repair options.
• Document customer repair needs and costs.
• Seek customer approval for repairs.
• Update customers on repair status with the collision center.
• Ensure compliance with state and federal laws.
• Build rapport to generate referrals.
• Gain product knowledge to assist customers.
• Complete administrative processes timely per policies.
• Provide exceptional customer experience to drive loyalty.

Skills

Customer service excellence

Sales experience

Communication skills

Detail oriented

Organizational skills

Technology proficient

Driver's license

Tools

CRM software

Job description

AutoNation in Marietta, GA seeks a Collision Concierge to greet customers, discuss repairs, document needs, and coordinate with the collision center. You will help customers understand repairs, pricing, and timelines.

The role emphasizes exceptional service, clear communication, and attention to detail, with growth potential into roles like Collision Estimator or Service Advisor. A valid driver’s license is required.