Collision Concierge: Customer Experience Liaison

AutoNation; Mesa (AZ); On-site; USD 11,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Employee discounts

DRVPNK charity involvement

Job summary

AutoNation Collision Center in Mesa, AZ is seeking a proactive Collision Concierge to greet customers, discuss repair options, and coordinate services. You will document needs, obtain approvals, and update customers while partnering with the collision center to ensure timely service.

The role emphasizes strong communication, organizational skills, and a customer-first mindset. Prior sales or retail experience is a plus, and a valid in-state driver’s license is required.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales ability

Organizational skills

Tech-savvy

Education

High school diploma (or equivalent)

Tools

CRM software

Job description

AutoNation Collision Center in Mesa, AZ is seeking a proactive Collision Concierge to greet customers, discuss repair options, and coordinate services. You will document needs, obtain approvals, and update customers while partnering with the collision center to ensure timely service.

The role emphasizes strong communication, organizational skills, and a customer-first mindset. Prior sales or retail experience is a plus, and a valid in-state driver’s license is required.