Junior Estimator - AutoNation Collision Center Marietta

AutoNation; Marietta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental and vision plans

Employee purchase discounts

Job summary

AutoNation in Marietta, GA seeks a Collision Concierge to greet customers, discuss repairs, document needs, and coordinate with the collision center. You will help customers understand repairs, pricing, and timelines.

The role emphasizes exceptional service, clear communication, and attention to detail, with growth potential into roles like Collision Estimator or Service Advisor. A valid driver’s license is required.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Strong communication, interpersonal, and organizational skills.
• Detail-oriented and goal-driven.
• Sales or retail experience preferred but not required.

Responsibilities

• Greet customers and discuss repair options.
• Document customer repair needs and costs.
• Seek customer approval for repairs.
• Update customers on repair status with the collision center.
• Ensure compliance with state and federal laws.
• Build rapport to generate referrals.
• Gain product knowledge to assist customers.
• Complete administrative processes timely per policies.
• Provide exceptional customer experience to drive loyalty.

Skills

Customer service excellence

Sales experience

Communication skills

Detail oriented

Organizational skills

Technology proficient

Driver's license

Tools

CRM software

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

What are the daily job responsibilities?

• Greeting customers and discussing repair options on the service drive or in the sales department
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

What are the requirements for the Collision Concierge?

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

What are the opportunities for career growth?

• Collision Estimator
• Service Advisor

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.