Collision Concierge: Customer Experience & Repair Liaison

AutoNation; Colorado; On-site; USD 11,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Healthcare plans

Maternity benefits

Employee discounts

DRVPNK charitable initiative

Job summary

AutoNation Collision Center is seeking a Collision Concierge who greets customers, discusses repair options, documents the repair needs, and coordinates services with the collision team. You will build rapport, seek approvals, and keep customers updated on repair status while working with the center.

This commission-based role emphasizes delivering exceptional customer experiences, meeting goals, and staying compliant with industry rules. Potential earnings range $1–3k per month.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs.
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal

Organizational

Job description

AutoNation Collision Center is seeking a Collision Concierge who greets customers, discusses repair options, documents the repair needs, and coordinates services with the collision team. You will build rapport, seek approvals, and keep customers updated on repair status while working with the center.

This commission-based role emphasizes delivering exceptional customer experiences, meeting goals, and staying compliant with industry rules. Potential earnings range $1–3k per month.