Collision Estimator: Elevate Repair Experience & Sales

AutoNation Inc; Westmont (IL); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health/dental/vision insurance

Maternity benefits

Associate vehicle purchase programs

Discounts through YouDecide

DRVPNK cancer charity involvement

Job summary

AutoNation is seeking a Collision Estimator to work with customers, insurers, and Parts Associates to streamline the repair process and deliver excellent service. You will greet customers, discuss repair options, and determine needs based on inspections and test drives, then produce transparent estimates.

This role emphasizes communication, organization, and the ability to use technology, with opportunities for career growth and a comprehensive benefits package.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options.
• Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
• Asking for the sale on all estimates.
• Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
• Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
• Producing repair orders for customers, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts Associates to ensure timely completion of work.
• Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
• Managing multiple repairs simultaneously.
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Goal setting

Detail oriented

Communication

Technology aptitude

Driver's license

Job description

AutoNation is seeking a Collision Estimator to work with customers, insurers, and Parts Associates to streamline the repair process and deliver excellent service. You will greet customers, discuss repair options, and determine needs based on inspections and test drives, then produce transparent estimates.

This role emphasizes communication, organization, and the ability to use technology, with opportunities for career growth and a comprehensive benefits package.