Auto Finance Collections Specialist

Westlake Financial; Las Vegas (NV); On-site; USD 42,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Matching

Life Insurance

Employee Stock Ownership Program

Paid Vacation Days

Paid Holidays

Job summary

Westlake Financial is seeking a full-time Post-Late Stage Collections agent in Las Vegas, NV, on-site. The role focuses on contacting customers, negotiating payment plans, and performing skip tracing to locate accounts and collateral.

Strong communication, multitasking, and knowledge of FDCPA are required, with 2+ years in automotive finance collections. Benefits include comprehensive health coverage and 401K, among others.

Qualifications

• Two years of experience in automotive finance collections, repossession, and skip tracing.
• Strong knowledge of state and federal collection laws, including the FDCPA.
• Excellent written and verbal communication, with attention to detail.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and technology systems.

Skills

Skip tracing

Communication

Multitasking

Typing 35 WPM

FDCPA knowledge

Automotive finance experience

Education

High school diploma

College coursework preferred

Tools

Microsoft Excel

Outlook

Skip-tracing tools

Job description

Westlake Financial is seeking a full-time Post-Late Stage Collections agent in Las Vegas, NV, on-site. The role focuses on contacting customers, negotiating payment plans, and performing skip tracing to locate accounts and collateral.

Strong communication, multitasking, and knowledge of FDCPA are required, with 2+ years in automotive finance collections. Benefits include comprehensive health coverage and 401K, among others.