Collections Specialist - Auto Finance, Bonus Potential

Hankey Group; Agoura Hills (CA); On-site; USD 38,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Long-term disable

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial is seeking a Collections Representative in Agoura Hills, CA to help customers get back on track and support company success. You’ll handle inbound and outbound calls, set up payment plans, negotiate fair solutions, and document every interaction in accordance with policy.

This full-time role offers base pay starting at $18.47 per hour with bonus potential up to $3,000 monthly, plus retention bonuses and a comprehensive benefits package in a fast-paced, team-friendly

Qualifications

• Strong communication and negotiation skills with a professional phone presence.
• Flexible schedule with overtime and weekend availability.
• Ability to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the FDCPA.
• Proficient with computers—data entry and web-based applications.

Responsibilities

• Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
• Reach out to customers to set up payments or create plans to resolve past-due accounts.
• Negotiate fair payment solutions while meeting performance and productivity goals.
• Keep detailed and accurate notes on all customer interactions and account actions.
• Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
• Use skip-tracing tools to locate customers or collateral when needed.
• Review accounts for repossession when necessary, following company guidelines and mitigating factors.
• Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of calls in a fast-paced, supportive team environment.
• Protect confidential information related to customers, accounts, and company operations.

Skills

Communication skills

Negotiation

Phone etiquette

Multitasking

Organizational skills

Team player

FDCPA knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial is seeking a Collections Representative in Agoura Hills, CA to help customers get back on track and support company success. You’ll handle inbound and outbound calls, set up payment plans, negotiate fair solutions, and document every interaction in accordance with policy.

This full-time role offers base pay starting at $18.47 per hour with bonus potential up to $3,000 monthly, plus retention bonuses and a comprehensive benefits package in a fast-paced, team-friendly