Collections Specialist — High-Volume Auto Debt (Bonus)

Hankey Group; Las Vegas (NV); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K matching

Paid vacations & sick days

Job summary

Westlake Financial is seeking a Collections Representative for the Las Vegas area to help customers get back on track with their accounts. You will handle a high volume of calls, negotiate payment plans, and maintain accurate notes while upholding confidentiality.

The role requires at least one year in consumer collections, knowledge of FDCPA, and strong computer skills, especially Excel and Outlook. On-site position with comprehensive benefits is offered.

Qualifications

• One year of consumer collections experience in a high-call-volume auto-dialer environment.
• Understanding of collection laws including the FDCPA.
• Proficient with computers and data entry in web-based applications.

Responsibilities

• Handle inbound and outbound calls with friendly, professional support.
• Reach out to customers to set up payments or plans to resolve past-due accounts.
• Negotiate fair payment solutions while meeting performance goals.
• Keep detailed notes on all interactions and account actions.
• Protect confidential information and maintain compliance standards.

Skills

Strong communication

Negotiation

Multitask

FDCPA knowledge

Data entry/computer skills

Excel & Outlook proficiency

Phone etiquette

Team player

High-volume call experience

Education

High school diploma or equivalent

Tools

Excel

Outlook

Job description

Westlake Financial is seeking a Collections Representative for the Las Vegas area to help customers get back on track with their accounts. You will handle a high volume of calls, negotiate payment plans, and maintain accurate notes while upholding confidentiality.

The role requires at least one year in consumer collections, knowledge of FDCPA, and strong computer skills, especially Excel and Outlook. On-site position with comprehensive benefits is offered.