Collections Pro — High-Volume, Bonus Potential (Vegas)

Westlake Financial; Las Vegas (NV); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Employee stock ownership

Job summary

Westlake Financial in Las Vegas, NV, is seeking a Collections Representative to help customers get back on track with their accounts. You’ll handle inbound and outbound calls, negotiate payment plans, and document all interactions accurately.

The role focuses on compliant, compassionate collections for accounts 31+ days past due, using skip-tracing and standard tools while meeting performance goals in a fast-paced team.

Qualifications

• Experience in consumer collections and high call-volume environments.
• Understanding of debt collection laws including FDCPA.
• Ability to document interactions accurately and maintain data integrity.

Responsibilities

• Handle inbound and outbound calls to assist customers with past-due accounts.
• Negotiate fair payment solutions and set up payment plans.
• Maintain detailed notes and ensure compliance with company policies.

Skills

Communication

Negotiation

Multitasking

FDCPA knowledge

Phone etiquette

Debt collection

Education

High school diploma or equivalent

Tools

Excel

Outlook

Auto-dialer

Job description

Westlake Financial in Las Vegas, NV, is seeking a Collections Representative to help customers get back on track with their accounts. You’ll handle inbound and outbound calls, negotiate payment plans, and document all interactions accurately.

The role focuses on compliant, compassionate collections for accounts 31+ days past due, using skip-tracing and standard tools while meeting performance goals in a fast-paced team.