Entry-Level Claims Support Specialist

Sedgwick; United States; Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

World-class training

Mentor and manager support

Career development opportunities

Comprehensive benefits: medical,Dental

401(k) and PTO

Job summary

Sedgwick is hiring a Service Center Representative to provide excellent service on claims for multiple lines of business. You will expedite applications, document call notes, and resolve issues with a one-call/one-person approach.

The role emphasizes customer-oriented problem solving, adherence to client requirements, and effective escalation when needed. Prior call center experience is preferred, with opportunities for training and growth.

Qualifications

• High school diploma or GED required.
• College courses preferred.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple channels about documentation required to process a claim, time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans; documents all required details of the call in the system.
• Enters verbal and written application information that meets internal and external requirements into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs calls to the appropriate contact at multiple locations or escalates to management as needed.
• Attendance during scheduled work hours is required.

Skills

Customer service

Inbound call center

Education

High school diploma or GED

College courses preferred

Job description

Sedgwick is hiring a Service Center Representative to provide excellent service on claims for multiple lines of business. You will expedite applications, document call notes, and resolve issues with a one-call/one-person approach.

The role emphasizes customer-oriented problem solving, adherence to client requirements, and effective escalation when needed. Prior call center experience is preferred, with opportunities for training and growth.