Service Center Representative

Sedgwick; Dublin (OH); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Mentor program

Career development

Benefits package

Job summary

Sedgwick is seeking an Entry-level Service Center Representative in Dublin, OH. This role focuses on handling calls about claims across multiple lines of business and guiding applicants through the process with a one-call/one-person resolution mindset.

Ideal candidates thrive in a collaborative team, are motivated, and customer-oriented. Training, mentoring, and promotional growth opportunities are offered, along with a comprehensive benefits package.

Qualifications

• High school diploma or GED required. College courses preferred.
• One year of customer service experience or equivalent; inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers; follows client specifications to assist with questions and problems in the claims application process.
• Educates customers about documentation, time frames, payment information, and claim status via multiple channels.
• Documents call details concisely in the claims management system.
• Enters verbal and written application information meeting internal and external requirements.
• Assigns new claims to the appropriate claims handler and escalates when needed.
• Maintains attendance during scheduled work hours.

Skills

Customer service

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Service Center Representative

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stable and consistent work environment in an office and/or virtual setting

A training program to learn how to help employees and customers from some of the world's most reputable brands

An assigned mentor and manager who will guide you on your career journey

Career development and promotional growth opportunities through increasing responsibilities

A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE OF THE ROLE:

To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic candidates. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE:

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

QUALIFICATIONS:

Education & Licensing

High school diploma or GED required. College courses preferred

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

TAKING CARE OF YOU:

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00-19.00/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.