Client-Centric Claims & Service Center Specialist

Sedgwick Claims Management Services Ltd; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a service-focused professional to assist customer service representatives by providing claims information and tracking trends. The role involves handling inquiries, guiding claimants through documentation, and supporting continuous improvement efforts in our service processes.

The ideal candidate brings two years of call center or customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• HS diploma or GED required.
• Associate degree from an accredited college or university preferred.
• Experience Two (2) years call center or customer service experience or equivalent combination of education and experience required.
• Strong customer service skills.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Excellent interpersonal skills.

Responsibilities

• Tracks trends, investigates client feedback both internally and externally, and assists in developing corrective/preventative action.
• Participates in cross-functional teams as required.
• Assists in gathering/distribution of internal/external customer/product surveys.
• Directs workflow and workload assignments for the team.
• Communicates claims process with claimant and client either by phone and/or written correspondence.
• Informs claimants of documentation required to process their claim, the required time frames, payment information and claim status either by phone, written correspondence and/or claims system.
• Participates in and maintains a quality service culture within the customer service team.
• Acts as a customer liaison by assisting the customer with problem resolution related to the application process and service; maintains professional client relationships.
• Enters verbal and written application information that meets both the internal and external customers' requirements.
• Directs customer calls to the appropriate person.
• Contributes to achieving client driven performance objectives and other service standards.
• Performs other duties as assigned.
• Supports the organization's quality program.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Education

HS diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a service-focused professional to assist customer service representatives by providing claims information and tracking trends. The role involves handling inquiries, guiding claimants through documentation, and supporting continuous improvement efforts in our service processes.

The ideal candidate brings two years of call center or customer service experience, strong communication skills, and proficiency with Microsoft Office.