Entry-Level Claims Support Specialist – Service Center

Sedgwick Claims Management Services Ltd; Dublin (OH); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Service Center Representative in Dublin, OH to provide excellent service to callers regarding claims for multiple lines of business. You will expedite the claims application process, document call notes, educate customers on required documentation and timelines, and route calls to the right team while upholding client specifications.

No prior experience required, with a comprehensive training program, mentorship, and opportunities for growth; a diverse benefits package

Qualifications

• Education & Licensing: High school diploma or GED required.
• College courses preferred.

Responsibilities

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler and directs calls to the appropriate contact or escalates as needed.

Skills

Customer service

Empathy

Communication

Teamwork

Education

High school diploma or GED

College courses

Job description

Sedgwick is seeking a Service Center Representative in Dublin, OH to provide excellent service to callers regarding claims for multiple lines of business. You will expedite the claims application process, document call notes, educate customers on required documentation and timelines, and route calls to the right team while upholding client specifications.

No prior experience required, with a comprehensive training program, mentorship, and opportunities for growth; a diverse benefits package