Entry-Level Claims Specialist

Arbella Insurance Group; West Springfield (MA); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

On-site gym

Nurse & health resources

Full-service cafeterias

Free shuttle service

Tuition assistance

Employee committees & councils

Community involvement

Professional development

Supportive colleagues

Job summary

Arbella Insurance Group in Massachusetts is seeking a Claim Service Specialist to help customers after a loss. You will inspect damage, review documentation, and record details accurately and fairly.

You’ll determine coverage and reserves, negotiate settlements with individuals, attorneys, and other carriers, and maintain well-written files while keeping teams updated on progress. The role emphasizes customer service and clear communication.

Qualifications

• Strong commitment to customer service excellence.
• Excellent time management and organizational skills.
• High attention to detail and fairness in documentation.
• Ability to communicate clearly with customers, attorneys, and carriers.
• Previous customer service experience preferred.

Responsibilities

• Engage with customers who recently experienced a loss to advocate for fair settlements.
• Thoroughly check claim facts, determine coverage, liability and reserves.
• Prepare well-written files and keep teams updated on developments.
• Negotiate settlements with individuals, attorneys, and other carriers.

Skills

Customer service

Time management

Attention to detail

Effective communication

Empathy

Job description

Arbella Insurance Group in Massachusetts is seeking a Claim Service Specialist to help customers after a loss. You will inspect damage, review documentation, and record details accurately and fairly.

You’ll determine coverage and reserves, negotiate settlements with individuals, attorneys, and other carriers, and maintain well-written files while keeping teams updated on progress. The role emphasizes customer service and clear communication.