Claim Service Specialist - Springfield, MA - Hybrid

Arbella Insurance Group; West Springfield (MA); Hybrid; USD 49,010 - 51,008; Full time

Benefits offered by this job

Profit share bonus program

Exceptional benefit and wellness programs

Flexible schedules

Work-from-home flexibility

Job summary

Arbella Insurance Group is seeking a Claim Service Specialist in West Springfield, Massachusetts. This role involves advocating for customers, inspecting damage, and ensuring accurate documentation of claims. Applicants should possess strong customer service skills and effective communication abilities.

Full-time positions offer a flexible schedule with work-from-home options available. Arbella values work-life balance, providing exceptional benefits, a profit-sharing bonus program, and career development opportunities.

Qualifications

• Commitment to customer service excellence through effective communication.
• Highly effective time management skills.
• Strong attention to detail and organization.
• Some customer service work experience preferred.

Responsibilities

• Advocate for customers discussing claims after a loss.
• Inspect damage and gather thorough documentation.
• Determine coverage, liability, reserves, and report on settlements.
• Negotiate settlements with customers, attorneys, and insurance carriers.

Skills

Customer service excellence

Effective communication skills

Time management

Attention to detail

Negotiation skills

Job description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best, providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other Perks Include

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

What will you do?

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well‑written files and keep their teams up‑to‑date on current claims. New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

What will you need?

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

High levels of performance will be recognized and rewarded!

You are valued.

At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.

We value work‑life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Full‑time schedules are available with a hybrid work arrangement. Arbella offers work-from-home flexibility up to 2 days per week once the employee is fully trained and performing successfully.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) – $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.