Claims Service Specialist I — Start Your Impact

3M HEALTHCARE; Quincy (MA); On-site; USD 49,010 - 51,008; Full time

Benefits offered by this job

Company nurse

Nutritional counseling

Mental health resources

Tuition assistance programs

Volunteer opportunities

Professional development programs

Community involvement

Job summary

Arbella Insurance is seeking a claims professional in Massachusetts to support timely case activities, deliver outstanding customer service, and minimize losses. You will work with insureds, claimants and witnesses, using the automated claims system to process information and advance settlements with guidance.

You will evaluate coverage and liability, pursue subrogation, and maintain organized claim files while upholding professional standards and pursuing in‑house training.

Qualifications

• Commitment to customer service excellence through positive, effective and diplomatic oral and written communication.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness and organization.
• A passion for helping others.
• Some customer service work experience preferred.

Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems within assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in‑house training.
• Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E‑Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Skills

Customer service

Time management

Attention to detail

Communication skills

Teamwork

Job description

Arbella Insurance is seeking a claims professional in Massachusetts to support timely case activities, deliver outstanding customer service, and minimize losses. You will work with insureds, claimants and witnesses, using the automated claims system to process information and advance settlements with guidance.

You will evaluate coverage and liability, pursue subrogation, and maintain organized claim files while upholding professional standards and pursuing in‑house training.