Insurance Claims Advocate & Negotiator (Hybrid)

Arbella Insurance Group; West Springfield (MA); Hybrid; USD 49,010 - 51,008; Full time

Benefits offered by this job

Profit share bonus program

Exceptional benefit and wellness programs

Flexible schedules

Work-from-home flexibility

Job summary

Arbella Insurance Group is seeking a Claim Service Specialist in West Springfield, Massachusetts. This role involves advocating for customers, inspecting damage, and ensuring accurate documentation of claims. Applicants should possess strong customer service skills and effective communication abilities.

Full-time positions offer a flexible schedule with work-from-home options available. Arbella values work-life balance, providing exceptional benefits, a profit-sharing bonus program, and career development opportunities.

Qualifications

• Commitment to customer service excellence through effective communication.
• Highly effective time management skills.
• Strong attention to detail and organization.
• Some customer service work experience preferred.

Responsibilities

• Advocate for customers discussing claims after a loss.
• Inspect damage and gather thorough documentation.
• Determine coverage, liability, reserves, and report on settlements.
• Negotiate settlements with customers, attorneys, and insurance carriers.

Skills

Customer service excellence

Effective communication skills

Time management

Attention to detail

Negotiation skills

Job description

Arbella Insurance Group is seeking a Claim Service Specialist in West Springfield, Massachusetts. This role involves advocating for customers, inspecting damage, and ensuring accurate documentation of claims. Applicants should possess strong customer service skills and effective communication abilities.

Full-time positions offer a flexible schedule with work-from-home options available. Arbella values work-life balance, providing exceptional benefits, a profit-sharing bonus program, and career development opportunities.