Entry-Level Claims Service Advocate | Hybrid & Growth

Arbella 56 Group; Bridgewater (MA); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

On-site gym and fitness classes

Tuition assistance programs

Flexible schedules

Job summary

Arbella is seeking a Claim Service Specialist in Massachusetts. You will advocate for customers who have recently experienced a loss, inspect damage, and document details to ensure accurate settlements. You will check facts, determine coverage and liabilities, and negotiate with parties to reach fair resolutions.

The role emphasizes customer service, communication skills, and meticulous file management. Training will be provided, and the position supports a hybrid schedule with some remote work

Qualifications

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Responsibilities

• Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.
• Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators - navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism.
• They prepare and maintain well-written files and keep their teams up-to-date on current claims. New to insurance? All you need is great customer service and communication skills - we'll train you on the rest!

Job description

Arbella is seeking a Claim Service Specialist in Massachusetts. You will advocate for customers who have recently experienced a loss, inspect damage, and document details to ensure accurate settlements. You will check facts, determine coverage and liabilities, and negotiate with parties to reach fair resolutions.

The role emphasizes customer service, communication skills, and meticulous file management. Training will be provided, and the position supports a hybrid schedule with some remote work