Hybrid Claims Service Specialist I — Growth & Training

Arbella Insurance Group; Bridgewater (MA); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

On-site gym

Nurse & wellness resources

Cafeterias

Shuttle service to T Station

Tuition assistance

Volunteer opportunities

Training & mentorship

Job summary

Arbella Insurance Group in Massachusetts seeks a Claim Service Specialist to help customers through their toughest challenges. You’ll inspect damage, review documentation, determine coverage, liability and reserves, and prepare clear settlement reports.

You’ll negotiate with individuals, attorneys, and other carriers with poise and professionalism, while keeping files well-written and up-to-date for your team. New to insurance?

Qualifications

• Strong commitment to customer service excellence through positive oral and written communication.
• Excellent time management abilities.
• Attention to detail, fairness and impeccable organization.
• A passion for helping others.
• Some customer service experience preferred.

Responsibilities

• Advocate for customers by talking with people who recently experienced a loss.
• Inspect damage, review documentation, and ensure details are recorded accurately and fairly.
• Determine coverage, liability, and reserves; report on settlements clearly.
• Negotiate settlements with individuals, attorneys, and other carriers with poise and professionalism.
• Maintain well-written files and keep teams updated on current claims.

Skills

Customer service

Time management

Attention to detail

Communication skills

Customer service experience

Job description

Arbella Insurance Group in Massachusetts seeks a Claim Service Specialist to help customers through their toughest challenges. You’ll inspect damage, review documentation, determine coverage, liability and reserves, and prepare clear settlement reports.

You’ll negotiate with individuals, attorneys, and other carriers with poise and professionalism, while keeping files well-written and up-to-date for your team. New to insurance?