Entry-Level Claims Resolution Specialist

Arbella 56 Group; Quincy, Northern (MA, KY); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

Company nurse, nutritional counseling,

Mental health resources

Tuition assistance programs

Volunteer opportunities

Professional development programs

Mentorship programs

Best Place to Work culture

Job summary

Arbella in Quincy, MA is seeking a Claims Service Specialist I for a hybrid work model. The role focuses on timely processing of claims, thorough information gathering, and effective communication with insureds, claimants, and witnesses.

You will input and retrieve data via an automated claims system, assess coverage and liabilities, and coordinate settlements within authorized authority. Subrogation and arbitration contentions may be involved as part of the duties.

Qualifications

• Customer service excellence and professional communication.
• Ability to work within established department standards.
• Willingness to engage in ongoing training and development.

Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems with in assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in-house training.
• Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E-Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Skills

Customer service

Teamwork

Loss and expense management

Continuous improvement

Tools

Automated claims system

E-Subro Hub

Job description

Arbella in Quincy, MA is seeking a Claims Service Specialist I for a hybrid work model. The role focuses on timely processing of claims, thorough information gathering, and effective communication with insureds, claimants, and witnesses.

You will input and retrieve data via an automated claims system, assess coverage and liabilities, and coordinate settlements within authorized authority. Subrogation and arbitration contentions may be involved as part of the duties.