Entry-Level Claims Intake Specialist (Customer Service)

WCF Insurance Company; Sandy (UT); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401K with a generous match

Employee Assistance Program (EAP)

Volunteer time off

4 weeks vacation first year

Job summary

WCF Insurance in Sandy, Utah, is seeking a Customer Service Representative, Claims Intake, to support the commercial claims team as the first contact for new claims. You will gather claim details, handle minor claims, coordinate repairs or estimates, and refer complex cases to adjusters.

This full-time, on-site role offers an hourly rate of $21.00 to $24.00, with benefits including health insurance, retirement plan, and vacation in the first year.

Qualifications

• High school diploma required.
• Associate’s degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications.
• Excellent organizational and time management abilities.
• Consistent demonstration of exceptional attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Review and process incoming claims, ensuring all necessary documentation is complete and accurate.
• Provide prompt and courteous telephone support, making every effort to assist the caller.
• Support claims adjusters by making initial contact with customers and other involved parties.
• In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.
• Manage minor claims, ensuring they are resolved promptly and efficiently.
• Maintain accurate and up-to-date records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with internal and external contacts.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Organizational skills

Attention to detail

Teamwork

Computer skills

Education

High school diploma

Associate’s degree

Job description

WCF Insurance in Sandy, Utah, is seeking a Customer Service Representative, Claims Intake, to support the commercial claims team as the first contact for new claims. You will gather claim details, handle minor claims, coordinate repairs or estimates, and refer complex cases to adjusters.

This full-time, on-site role offers an hourly rate of $21.00 to $24.00, with benefits including health insurance, retirement plan, and vacation in the first year.