Commercial Claims Assistant

WCF Insurance Company; Sandy (UT); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401K with 6% employer match

Employee Assistance Program (EAP)

Volunteer time off

4 weeks vacation first year

Job summary

WCF Insurance, based in Sandy, Utah, is seeking a Commercial Claims Assistant to support the commercial claims team as the first point of contact for new claims. This entry-level role involves gathering claim information, handling minor claims, and coordinating basic repairs or estimates.

The position is full-time and hourly, with an emphasis on customer service and professional communication skills. This role offers opportunities to learn about the commercial insurance industry and advance

Qualifications

• High school diploma required; associate degree preferred.
• At least two years of customer service experience.
• Strong written and verbal communication and organizational skills.
• Proficient with computer systems and software.
• Ability to work independently and as part of a team.

Responsibilities

• Review and process incoming claims, ensuring documentation is complete and accurate.
• Provide prompt and courteous telephone support to callers.
• Support claims adjusters by making initial contact with customers and other parties.
• Investigate claims by contacting claimants, witnesses, or medical providers for statements.
• Manage minor claims, ensuring prompt resolution.
• Maintain accurate records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with contacts.

Skills

Customer service

Communication

Time management

Detail oriented

Teamwork

Education

High school diploma

Associate’s degree preferred

Tools

Computer systems

Software applications

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Commercial Claims Assistant is an entry-level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, managing minor claims, and coordinating basic repairs or estimates, while referring more complex claims to the appropriate adjusters. This position is an excellent opportunity for individuals with customer service experience who are interested in starting a career in claims or learning more about the commercial insurance industry.

Time & Location

This is a full-time, hourly position that works at WCF's Sandy, Utah headquarters as a member of the Commercial Auto Claims team.

Compensation

The hourly pay rate for this position is $21.00 to $24.00 based upon skills and experience.

Responsibilities

• Review and process incoming claims, ensuring all necessary documentation is complete and accurate.
• Provide prompt and courteous telephone support, making every effort to assist the caller.
• Support claims adjusters by making initial contact with customers and other involved parties.
• In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.
• Manage minor claims, ensuring they are resolved promptly and efficiently.
• Maintain accurate and up-to-date records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with internal and external contacts.

Qualifications

• High school diploma required.
• Associate’s degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications.
• Excellent organizational and time management abilities.
• Consistent demonstration of exceptional attention to detail and accuracy.
• Ability to work independently and as part of a team.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include:

• Medical, dental, and vision insurance.
• Company paid life insurance.
• 401K with a generous 6% employer match.
• Employee Assistance Program (EAP).
• Time off to volunteer in the local community.
• All employees earn 4 weeks of vacation their first year.
• The expected salary range for this position is 43,000.00-50,500.00. This salary range depends on experience, education, and location for this specific position.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

Equal Employment Opportunity

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.

About Us

With over 100 years of experience, WCF Insurance is an innovative property and casualty insurance provider that serves the Western United States. Every day our dedication is to the people who make our communities thrive - from the amazing businesses we insure, to our incredible agency partners, to our fantastic employees, and the non-profits we support. We strive to make a lasting impact by continuing to make investments in the region and protecting the communities within it.

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